Hmrph I know what you are thinking, another chain restaurant review; however, let's face it, vacation ultimately forces you into a chain restaurant because you're too hungry to search for something else and you just really want your cheeseburger. Came here with my family on a Wednesday at the end of August around 6 P.M. There was no wait, thank goodness because I was starving after being trapped at Broadway in the rain. Server was very friendly, but a bit slow at times. Burger was juicy and good. Fries were piping hot and delicious. Fiance ordered the new pumpkin pie milkshake and it was to die for, seriously so good. This place just really hit the spot, my home Red Robin location never disappoints either.
(4)
Jason T.
Classic Red Robin fare with the slowest service ever. Though the place was mostly empty and plenty of servers we sat and waited for every request. They brought a pre basket of fries for a table of eight people that maybe had 16 fries total. This store is alive only because they are surviving from the reputation of stores with the same name. Too bad.
(2)
Jim J.
We eat here couple of times every year.Very expensive burgers and always good only this time it was not as good as expected,my uberburger was all wet and I did not really enjoyed it.
(3)
Ryan F.
So the start on my first Red Robin experience. Couldn't get a seat. Not because they were that busy because once we got in there were a lit of empty tables. So I am thinking understaffed. When we showed up were told 20-30 min wait. Ok not great but the family voted that we would wait it out. So we began our wait outside, we were the only ones sittting outside. When enough space opened up to come sit and wait inside we moved on in. Now as our time got close a party of 5 walked up, said they had been waiting outside and had missed their names being called. The hostess stood strong at first, and told them they would have to go back on the list. Good job, but then one of the mother's started complaining about how its not fair they missed their call and they have kids and what ever else she said. Well the hostess caved and bumpes everyone back a few spots to support moving this party of five in. Now I'm sorry but that is not right and when we spoke with the manager he did nothing to correct the issuse. So even with the good service we got from our waiter and the food was pretty good. I am unsure if I will be eating at Red Robin again. $54.00 is a lot for 4 bugeres and 4 waters and a small stack of rings to not be treated fairly. Or at least have the manager check on us during our meal and apologize but maybe my customer service skills are just better than Red Robins...
(2)
Allison B.
can't tell you about their food...when our 10 min. wait for a table turned into 25 we left...staff seemed uninterested and pokie...
(1)
Kenny S.
The food was great. Great service from our waiter Rick. He was on top of it. I would definitely go there again.
(4)
Britney F.
Well the food was just ok...nothing great. The service was terrible ! We were sitting at our table for MORE than 20 minutes before our waitress even took our drink order! Took another 30 minutes after that before our food arrived. We had "bottomless" fries and it took forever to get a refill on those. I could understand if the place was busy...but it wasn't. In addition the do not give our military any discount. We will NOT return!
(1)
Phil L.
Food was great. Bottomless fries and root beer floats are exceptional. Wait staff were incredible attentive and hilighted all the specials. Soup and wrap combo along with the uber burger were fantastic. Paid on the table tablet so no waiting for wait staff to run the card back. Can't believe people complaining about turning up with 8 people without a reservation and expecting to get seated. Good luck with that.
(4)
Sunshine Valerie G.
Love the burger or chicken sandwich that have pineapple on them!! Wish they had not changed their fries..
(4)
Joel F.
Food is very good but never had to wait an hour for a grilled chicken salad before. The waitress is only been by enough the manager refilled my wifes drink.
(2)
Phil M.
Amazing dinner, service was fast and quality. Food was very tasty and cooked to perfection. The atmosphere was great, sports on the tv and good music. The endless fries is one of the best parts of the whole restaurant. I will definitely come back and suggest this location to my friends.
(5)
Lauren K.
Oh whata great experience! This was the first time going to this restaurant. To begin we was seated fast. Our waitress answered all our questions (THANK YOU), and our food was absolutely wonderful. She kept our drinks filled. My husband's fried filled and we left extremely satisfied. Can't wait to try again.
(5)
David F.
Always awesome food at Red Robin! They have a new menu with great new options. As a local I love to come here often & if there's a wait the bar staff can be just as quick and good as the restaurant area. Must try the South Charm Burger and add Bleu cheese!
(5)
Jennifer L.
We really enjoyed the food here. This was our first time but hopefully not the last. Need to build one in Hickory, NC. We both had burgers and fries. I had the freckled lemonade which was amazing. The only reason I'm only giving 4 stars is because our server was slow. She was very nice just slow.
(4)
Dana F.
Cannot say enough good things about Red Robin. I LOVE the food but the service at this location is amazing. I always sit in the bar area because Matt is friendly and personable. He makes the experience even better. There is also another gentleman working in the bar area who is the most upbeat, friendly guy I've seen. What a pleasant environment to enjoy lunch or dinner. Oh, and, the burgers are out of this world! Ps: ask for garlic parm fries!!!!
(5)
Karen M.
Great burgers, good service. Been there twice in the last few weeks. Quick and reasonable prices. Had the same burger both times...
(3)
Terry S.
Was in MB with friends the 22 of Nov. We decided on RR as a what the heck, let's go. Our server was BS.. Made the whole time there worthwhile,, would recommend you ask for BS anytime you go,, quick service great personality,, fun to joke with,, the only reason I would return to this RR is because BS rocked.......
(4)
Jose V.
Super delicious the burgers are one of my favs that's I've eaten in awhile. And the service was pretty good can't complain. Really enjoy my time here and its very close to the beach. The prices are decent. Its a cool place to go out with your buddy or a date.
(4)
Larry K.
Management should be fired! Place is half empty and we are having to wait because they don't have staff! Inexcusable! Don't care about how good food may be, they lost me with their stupidity! Fire manager, it is his fault!
(1)
Shana B.
I visited Red Robin on April 15,2014 @ 3:30 exactly. We had to wait 15mins to be seated. But that wasnt the bad part. After being seated we waited an hour for our food. Well thats was unacceptable. I am a Executive Chef in Charleston S.C. I was on vacation and took my kids here to eat. I was discriminate against in this place bc I am a black female. I watch everyone else get their food before my family and they sat down after us. I was livid at this fact and asked to see a manager well the manager never came and I spent 77.15 on cold fries and food. Needless to say I will never eat here again. They are rude,unprofessional and racist.
(1)
Allen R.
Food was great. Happy they offer the healthier option with broccoli. Server was very friendly and efficient. But restaurant had a dozen empty tables with a lobby full of people waiting for 20 minutes.
We decided to visit this Red Robin on vacation because we had a gift card. We love Red Robin as a general rule, so in a resort area, we went in thinking it would not live up to other franchises we had visited. Boy, we were wrong. This place was fantastic. Out waitress was super nice, the food was delicious, and we would definitely go back. Make sure to try the freckled lemonade!
(4)
Eddie M.
The burger was AWESOME! They have lived up to their name! Great Burger!
(5)
Timmy K.
Red Robin Serves up some good burgers! Our party entered RR on a Tuesday evening in September, the place didn't look too crowded. When we walked in no one acknowledged our presence until finally a 'hostess' with the energy level of a slug showed us to a table after seating the group that had showed up after us(?) I was expecting a terrible service experience at this point... Travis (energetic ,funny,well spoken) showed up as our waiter and turned my opinion around quickly! The food was good, but I do believe Travis was the difference between a terrible 'service' experience and a great 'service' experience!
(3)
C L.
I was very impressed with RR on this visit. Staff was really nice/attentive, and the food was tasty. I got my burger wrapped in lettuce (rather than a bun) which was very fresh and crispy - and a perfect way to enjoy a burger gluten free! Fries were typical (good) and the mint brownie shake was a nice dessert. I would come back, as this RR was more than I had expected.
(4)
Amy H.
GREAT GLUTEN FREE. The have a large allergy menu. Unfortunately its in a binder and it says you can have the bacon burger with GF BUN.... But there are NO descriptions on the allergy menu. Not to big a deal but odd. They make a major point of separating GF food and regular in the making and serving which is reassuring. The exception is their fries are not in a dedicated frier. If you are über sensitive this could be an issue. The kids GF kids burger was nothing special, plenty of fruit and veggie sides which was nice. THE GF bacon burger was really really good. The traditional burger my husband had (GF) was " meh" for some reason. The steak fries and the sweet potato fries were yummy. The hard cider they serve was great with the burger ( Angry Orchard I think it was)
(4)
Robin S.
We went again for a second time in a month having great service and food last time. Yesterday we were first seated in a booth by the window. We asked to have the blinds drawn as the hot sun was streaming in. Then we had to move as the a/c was cold and blowing. Our waiter asked for our drink order and we were informed that there was no draft beer as the lines or compressor were broken and had been for over a week. We asked to see the manager for a bottled beer at same price. After 10 minutes we finally were granted a free sauce on one burger. We ordered the smaller burger, no flavor, mine was burned. Another manager finally came by and offered to replace it. I have had better at fast food chains. If we ever go back we will not order The Red's Tavern Double burger. And to the waitstaff "don't squat or sit at the table with your customers"
(2)
Drew L.
I have been to this location twice within the past month. The menu is pretty much the same as the locations in NC and California. Red Robin is consistent in that you can pretty much have your favorite menu items no matter where you are. There is nothing surprising in that aspect. The food is good but certainly not anything to rave about. It's a burger and fries place. The problem here is the service. It's not good. Our server was Michael and I got the impression from the time we were seated that he was not happy to have another table. We experienced unreasonable long waits for drinks, appetizers and our burgers. In the time between the long waits, we didn't see our server at the table. That was disappointing because we needed more drinks, etc. A retaurant like this is not going to wow you with their menu. It doesn't change. These places have to wow you with good service and friendly servers who make you want to come back. That didn't happen for us either time. I went along with Red Robin the second time because my friends like Big Bleu Burger. I won't be talked into it as easily next time.
(2)
Joseph G.
Great food! Good service. Had the Bruschetta chicken sandwich which had an excellent balance of flavors. They were chintzy on the Bruschetta first but our waiter corrected that. Food could cost less but it's worth it.
(4)
Philip A.
Ordered a mushroom swiss. Most tasteless burger ever. Mushrooms were not sauteed, kinda warm. No flavor at all. Wife ordered a bacon cheese burger, was raw as can be. I finished my tasteless burger before my wife got her new burger. It was bland as well. Manager did comp her food, now we will go somewhere else and get good food. First and last time at a red robins.
(1)
Robert A.
THe Best as far as fast food burgers go! Very consistent quality and service.
(5)
Ellen L.
Love this place for better than fast good. Got the whiskey river chicken sandwich - which was so good. The side of sweet potato fries was yummy with the dipping sauce. Always a go to for lunch when we are in the neighborhood!
(4)
Scott G.
Poor service all around. 1 server on a party of 35. Manager did not care, missed orders etc.
(1)
Carol A.
Has got to be the cleanest restaurant in Myrtle Beach!! The presentation of the food and the quality of the food is great!! The service is always good and friendly! I always know I will have a good meal with my family when Im here!!!
(5)
Phil M.
This place is Awesome !!!! My most favorite, I was so excited to find them here. I had them back home in Colorado and truly missed it. Try the A-1 pepercorn burger... It's the best !!!
(5)
Russell G.
Love the Royal Red Robin Burger! Good onion rings and steak fries! Food comes in a small basket, so there's hardly any room for ketchup. But overall good place to eat!
(4)
Lauren S.
love Red Robin! this is definitely a favorite. the food & prices are fantastic, the drinks are great - but the best part of this place is the SERVICE. Drew & Phil (both managers) are fantastic and the servers are always happy to get anything you need/want/think about. gogogo!
(5)
Michael C.
Great burgers with many choices. They are kind of pricy but you get what you pay for.
(5)
Joel F.
Food is very good but never had to wait an hour for a grilled chicken salad before. The waitress is only been by enough the manager refilled my wifes drink.
(2)
Phil M.
Amazing dinner, service was fast and quality. Food was very tasty and cooked to perfection. The atmosphere was great, sports on the tv and good music. The endless fries is one of the best parts of the whole restaurant. I will definitely come back and suggest this location to my friends.
(5)
Lauren K.
Oh whata great experience! This was the first time going to this restaurant. To begin we was seated fast. Our waitress answered all our questions (THANK YOU), and our food was absolutely wonderful. She kept our drinks filled. My husband's fried filled and we left extremely satisfied. Can't wait to try again.
(5)
David F.
Always awesome food at Red Robin! They have a new menu with great new options. As a local I love to come here often & if there's a wait the bar staff can be just as quick and good as the restaurant area. Must try the South Charm Burger and add Bleu cheese!
(5)
Jennifer L.
We really enjoyed the food here. This was our first time but hopefully not the last. Need to build one in Hickory, NC. We both had burgers and fries. I had the freckled lemonade which was amazing. The only reason I'm only giving 4 stars is because our server was slow. She was very nice just slow.
(4)
Dana F.
Cannot say enough good things about Red Robin. I LOVE the food but the service at this location is amazing. I always sit in the bar area because Matt is friendly and personable. He makes the experience even better. There is also another gentleman working in the bar area who is the most upbeat, friendly guy I've seen. What a pleasant environment to enjoy lunch or dinner. Oh, and, the burgers are out of this world! Ps: ask for garlic parm fries!!!!
(5)
Karen M.
Great burgers, good service. Been there twice in the last few weeks. Quick and reasonable prices. Had the same burger both times...
(3)
Terry S.
Was in MB with friends the 22 of Nov. We decided on RR as a what the heck, let's go. Our server was BS.. Made the whole time there worthwhile,, would recommend you ask for BS anytime you go,, quick service great personality,, fun to joke with,, the only reason I would return to this RR is because BS rocked.......
(4)
Jose V.
Super delicious the burgers are one of my favs that's I've eaten in awhile. And the service was pretty good can't complain. Really enjoy my time here and its very close to the beach. The prices are decent. Its a cool place to go out with your buddy or a date.
(4)
Caroleigh N.
Hmrph I know what you are thinking, another chain restaurant review; however, let's face it, vacation ultimately forces you into a chain restaurant because you're too hungry to search for something else and you just really want your cheeseburger. Came here with my family on a Wednesday at the end of August around 6 P.M. There was no wait, thank goodness because I was starving after being trapped at Broadway in the rain. Server was very friendly, but a bit slow at times. Burger was juicy and good. Fries were piping hot and delicious. Fiance ordered the new pumpkin pie milkshake and it was to die for, seriously so good. This place just really hit the spot, my home Red Robin location never disappoints either.
(4)
Jason T.
Classic Red Robin fare with the slowest service ever. Though the place was mostly empty and plenty of servers we sat and waited for every request. They brought a pre basket of fries for a table of eight people that maybe had 16 fries total. This store is alive only because they are surviving from the reputation of stores with the same name. Too bad.
(2)
Jim J.
We eat here couple of times every year.Very expensive burgers and always good only this time it was not as good as expected,my uberburger was all wet and I did not really enjoyed it.
(3)
Ryan F.
So the start on my first Red Robin experience. Couldn't get a seat. Not because they were that busy because once we got in there were a lit of empty tables. So I am thinking understaffed. When we showed up were told 20-30 min wait. Ok not great but the family voted that we would wait it out. So we began our wait outside, we were the only ones sittting outside. When enough space opened up to come sit and wait inside we moved on in. Now as our time got close a party of 5 walked up, said they had been waiting outside and had missed their names being called. The hostess stood strong at first, and told them they would have to go back on the list. Good job, but then one of the mother's started complaining about how its not fair they missed their call and they have kids and what ever else she said. Well the hostess caved and bumpes everyone back a few spots to support moving this party of five in. Now I'm sorry but that is not right and when we spoke with the manager he did nothing to correct the issuse. So even with the good service we got from our waiter and the food was pretty good. I am unsure if I will be eating at Red Robin again. $54.00 is a lot for 4 bugeres and 4 waters and a small stack of rings to not be treated fairly. Or at least have the manager check on us during our meal and apologize but maybe my customer service skills are just better than Red Robins...
(2)
Allison B.
can't tell you about their food...when our 10 min. wait for a table turned into 25 we left...staff seemed uninterested and pokie...
(1)
Kenny S.
The food was great. Great service from our waiter Rick. He was on top of it. I would definitely go there again.
(4)
Britney F.
Well the food was just ok...nothing great. The service was terrible ! We were sitting at our table for MORE than 20 minutes before our waitress even took our drink order! Took another 30 minutes after that before our food arrived. We had "bottomless" fries and it took forever to get a refill on those. I could understand if the place was busy...but it wasn't. In addition the do not give our military any discount. We will NOT return!
(1)
Phil L.
Food was great. Bottomless fries and root beer floats are exceptional. Wait staff were incredible attentive and hilighted all the specials. Soup and wrap combo along with the uber burger were fantastic. Paid on the table tablet so no waiting for wait staff to run the card back. Can't believe people complaining about turning up with 8 people without a reservation and expecting to get seated. Good luck with that.
(4)
Sunshine Valerie G.
Love the burger or chicken sandwich that have pineapple on them!! Wish they had not changed their fries..
(4)
Larry K.
Management should be fired! Place is half empty and we are having to wait because they don't have staff! Inexcusable! Don't care about how good food may be, they lost me with their stupidity! Fire manager, it is his fault!
(1)
Shana B.
I visited Red Robin on April 15,2014 @ 3:30 exactly. We had to wait 15mins to be seated. But that wasnt the bad part. After being seated we waited an hour for our food. Well thats was unacceptable. I am a Executive Chef in Charleston S.C. I was on vacation and took my kids here to eat. I was discriminate against in this place bc I am a black female. I watch everyone else get their food before my family and they sat down after us. I was livid at this fact and asked to see a manager well the manager never came and I spent 77.15 on cold fries and food. Needless to say I will never eat here again. They are rude,unprofessional and racist.
(1)
Allen R.
Food was great. Happy they offer the healthier option with broccoli. Server was very friendly and efficient. But restaurant had a dozen empty tables with a lobby full of people waiting for 20 minutes.
(4)
Ellen L.
Love this place for better than fast good. Got the whiskey river chicken sandwich - which was so good. The side of sweet potato fries was yummy with the dipping sauce. Always a go to for lunch when we are in the neighborhood!
(4)
Scott G.
Poor service all around. 1 server on a party of 35. Manager did not care, missed orders etc.
(1)
Carol A.
Has got to be the cleanest restaurant in Myrtle Beach!! The presentation of the food and the quality of the food is great!! The service is always good and friendly! I always know I will have a good meal with my family when Im here!!!
We decided to visit this Red Robin on vacation because we had a gift card. We love Red Robin as a general rule, so in a resort area, we went in thinking it would not live up to other franchises we had visited. Boy, we were wrong. This place was fantastic. Out waitress was super nice, the food was delicious, and we would definitely go back. Make sure to try the freckled lemonade!
(4)
Eddie M.
The burger was AWESOME! They have lived up to their name! Great Burger!
(5)
Timmy K.
Red Robin Serves up some good burgers! Our party entered RR on a Tuesday evening in September, the place didn't look too crowded. When we walked in no one acknowledged our presence until finally a 'hostess' with the energy level of a slug showed us to a table after seating the group that had showed up after us(?) I was expecting a terrible service experience at this point... Travis (energetic ,funny,well spoken) showed up as our waiter and turned my opinion around quickly! The food was good, but I do believe Travis was the difference between a terrible 'service' experience and a great 'service' experience!
(3)
Amy H.
GREAT GLUTEN FREE. The have a large allergy menu. Unfortunately its in a binder and it says you can have the bacon burger with GF BUN.... But there are NO descriptions on the allergy menu. Not to big a deal but odd. They make a major point of separating GF food and regular in the making and serving which is reassuring. The exception is their fries are not in a dedicated frier. If you are über sensitive this could be an issue. The kids GF kids burger was nothing special, plenty of fruit and veggie sides which was nice. THE GF bacon burger was really really good. The traditional burger my husband had (GF) was " meh" for some reason. The steak fries and the sweet potato fries were yummy. The hard cider they serve was great with the burger ( Angry Orchard I think it was)
(4)
Robin S.
We went again for a second time in a month having great service and food last time. Yesterday we were first seated in a booth by the window. We asked to have the blinds drawn as the hot sun was streaming in. Then we had to move as the a/c was cold and blowing. Our waiter asked for our drink order and we were informed that there was no draft beer as the lines or compressor were broken and had been for over a week. We asked to see the manager for a bottled beer at same price. After 10 minutes we finally were granted a free sauce on one burger. We ordered the smaller burger, no flavor, mine was burned. Another manager finally came by and offered to replace it. I have had better at fast food chains. If we ever go back we will not order The Red's Tavern Double burger. And to the waitstaff "don't squat or sit at the table with your customers"
(2)
Drew L.
I have been to this location twice within the past month. The menu is pretty much the same as the locations in NC and California. Red Robin is consistent in that you can pretty much have your favorite menu items no matter where you are. There is nothing surprising in that aspect. The food is good but certainly not anything to rave about. It's a burger and fries place. The problem here is the service. It's not good. Our server was Michael and I got the impression from the time we were seated that he was not happy to have another table. We experienced unreasonable long waits for drinks, appetizers and our burgers. In the time between the long waits, we didn't see our server at the table. That was disappointing because we needed more drinks, etc. A retaurant like this is not going to wow you with their menu. It doesn't change. These places have to wow you with good service and friendly servers who make you want to come back. That didn't happen for us either time. I went along with Red Robin the second time because my friends like Big Bleu Burger. I won't be talked into it as easily next time.
(2)
Joseph G.
Great food! Good service. Had the Bruschetta chicken sandwich which had an excellent balance of flavors. They were chintzy on the Bruschetta first but our waiter corrected that. Food could cost less but it's worth it.
(4)
C L.
I was very impressed with RR on this visit. Staff was really nice/attentive, and the food was tasty. I got my burger wrapped in lettuce (rather than a bun) which was very fresh and crispy - and a perfect way to enjoy a burger gluten free! Fries were typical (good) and the mint brownie shake was a nice dessert. I would come back, as this RR was more than I had expected.
(4)
Philip A.
Ordered a mushroom swiss. Most tasteless burger ever. Mushrooms were not sauteed, kinda warm. No flavor at all. Wife ordered a bacon cheese burger, was raw as can be. I finished my tasteless burger before my wife got her new burger. It was bland as well. Manager did comp her food, now we will go somewhere else and get good food. First and last time at a red robins.
(1)
Robert A.
THe Best as far as fast food burgers go! Very consistent quality and service.
(5)
Phil M.
This place is Awesome !!!! My most favorite, I was so excited to find them here. I had them back home in Colorado and truly missed it. Try the A-1 pepercorn burger... It's the best !!!
(5)
Russell G.
Love the Royal Red Robin Burger! Good onion rings and steak fries! Food comes in a small basket, so there's hardly any room for ketchup. But overall good place to eat!
(4)
Lauren S.
love Red Robin! this is definitely a favorite. the food & prices are fantastic, the drinks are great - but the best part of this place is the SERVICE. Drew & Phil (both managers) are fantastic and the servers are always happy to get anything you need/want/think about. gogogo!
(5)
Michael C.
Great burgers with many choices. They are kind of pricy but you get what you pay for.
(5)
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Address :1218 N. Retail Court
Myrtle Beach, SC, 29577
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : Yes
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Caroleigh N.
Hmrph I know what you are thinking, another chain restaurant review; however, let's face it, vacation ultimately forces you into a chain restaurant because you're too hungry to search for something else and you just really want your cheeseburger. Came here with my family on a Wednesday at the end of August around 6 P.M. There was no wait, thank goodness because I was starving after being trapped at Broadway in the rain. Server was very friendly, but a bit slow at times. Burger was juicy and good. Fries were piping hot and delicious. Fiance ordered the new pumpkin pie milkshake and it was to die for, seriously so good. This place just really hit the spot, my home Red Robin location never disappoints either.
(4)Jason T.
Classic Red Robin fare with the slowest service ever. Though the place was mostly empty and plenty of servers we sat and waited for every request. They brought a pre basket of fries for a table of eight people that maybe had 16 fries total. This store is alive only because they are surviving from the reputation of stores with the same name. Too bad.
(2)Jim J.
We eat here couple of times every year.Very expensive burgers and always good only this time it was not as good as expected,my uberburger was all wet and I did not really enjoyed it.
(3)Ryan F.
So the start on my first Red Robin experience. Couldn't get a seat. Not because they were that busy because once we got in there were a lit of empty tables. So I am thinking understaffed. When we showed up were told 20-30 min wait. Ok not great but the family voted that we would wait it out. So we began our wait outside, we were the only ones sittting outside. When enough space opened up to come sit and wait inside we moved on in. Now as our time got close a party of 5 walked up, said they had been waiting outside and had missed their names being called. The hostess stood strong at first, and told them they would have to go back on the list. Good job, but then one of the mother's started complaining about how its not fair they missed their call and they have kids and what ever else she said. Well the hostess caved and bumpes everyone back a few spots to support moving this party of five in. Now I'm sorry but that is not right and when we spoke with the manager he did nothing to correct the issuse. So even with the good service we got from our waiter and the food was pretty good. I am unsure if I will be eating at Red Robin again. $54.00 is a lot for 4 bugeres and 4 waters and a small stack of rings to not be treated fairly. Or at least have the manager check on us during our meal and apologize but maybe my customer service skills are just better than Red Robins...
(2)Allison B.
can't tell you about their food...when our 10 min. wait for a table turned into 25 we left...staff seemed uninterested and pokie...
(1)Kenny S.
The food was great. Great service from our waiter Rick. He was on top of it. I would definitely go there again.
(4)Britney F.
Well the food was just ok...nothing great. The service was terrible ! We were sitting at our table for MORE than 20 minutes before our waitress even took our drink order! Took another 30 minutes after that before our food arrived. We had "bottomless" fries and it took forever to get a refill on those. I could understand if the place was busy...but it wasn't. In addition the do not give our military any discount. We will NOT return!
(1)Phil L.
Food was great. Bottomless fries and root beer floats are exceptional. Wait staff were incredible attentive and hilighted all the specials. Soup and wrap combo along with the uber burger were fantastic. Paid on the table tablet so no waiting for wait staff to run the card back. Can't believe people complaining about turning up with 8 people without a reservation and expecting to get seated. Good luck with that.
(4)Sunshine Valerie G.
Love the burger or chicken sandwich that have pineapple on them!! Wish they had not changed their fries..
(4)Joel F.
Food is very good but never had to wait an hour for a grilled chicken salad before. The waitress is only been by enough the manager refilled my wifes drink.
(2)Phil M.
Amazing dinner, service was fast and quality. Food was very tasty and cooked to perfection. The atmosphere was great, sports on the tv and good music. The endless fries is one of the best parts of the whole restaurant. I will definitely come back and suggest this location to my friends.
(5)Lauren K.
Oh whata great experience! This was the first time going to this restaurant. To begin we was seated fast. Our waitress answered all our questions (THANK YOU), and our food was absolutely wonderful. She kept our drinks filled. My husband's fried filled and we left extremely satisfied. Can't wait to try again.
(5)David F.
Always awesome food at Red Robin! They have a new menu with great new options. As a local I love to come here often & if there's a wait the bar staff can be just as quick and good as the restaurant area. Must try the South Charm Burger and add Bleu cheese!
(5)Jennifer L.
We really enjoyed the food here. This was our first time but hopefully not the last. Need to build one in Hickory, NC. We both had burgers and fries. I had the freckled lemonade which was amazing. The only reason I'm only giving 4 stars is because our server was slow. She was very nice just slow.
(4)Dana F.
Cannot say enough good things about Red Robin. I LOVE the food but the service at this location is amazing. I always sit in the bar area because Matt is friendly and personable. He makes the experience even better. There is also another gentleman working in the bar area who is the most upbeat, friendly guy I've seen. What a pleasant environment to enjoy lunch or dinner. Oh, and, the burgers are out of this world! Ps: ask for garlic parm fries!!!!
(5)Karen M.
Great burgers, good service. Been there twice in the last few weeks. Quick and reasonable prices. Had the same burger both times...
(3)Terry S.
Was in MB with friends the 22 of Nov. We decided on RR as a what the heck, let's go. Our server was BS.. Made the whole time there worthwhile,, would recommend you ask for BS anytime you go,, quick service great personality,, fun to joke with,, the only reason I would return to this RR is because BS rocked.......
(4)Jose V.
Super delicious the burgers are one of my favs that's I've eaten in awhile. And the service was pretty good can't complain. Really enjoy my time here and its very close to the beach. The prices are decent. Its a cool place to go out with your buddy or a date.
(4)Larry K.
Management should be fired! Place is half empty and we are having to wait because they don't have staff! Inexcusable! Don't care about how good food may be, they lost me with their stupidity! Fire manager, it is his fault!
(1)Shana B.
I visited Red Robin on April 15,2014 @ 3:30 exactly. We had to wait 15mins to be seated. But that wasnt the bad part. After being seated we waited an hour for our food. Well thats was unacceptable. I am a Executive Chef in Charleston S.C. I was on vacation and took my kids here to eat. I was discriminate against in this place bc I am a black female. I watch everyone else get their food before my family and they sat down after us. I was livid at this fact and asked to see a manager well the manager never came and I spent 77.15 on cold fries and food. Needless to say I will never eat here again. They are rude,unprofessional and racist.
(1)Allen R.
Food was great. Happy they offer the healthier option with broccoli. Server was very friendly and efficient. But restaurant had a dozen empty tables with a lobby full of people waiting for 20 minutes.
(4)Beth H.
July 5, 2013 Lunch There was a bit of a wait. Not more than 10 minutes. There were four adults and one child in our party. This Red Robin is located at the Coastal Grand Mall. There is plenty of parking. We were seated at three tables pushed together. You know how they never fit together evenly. Hate that! There must be a better way. This is a burger place. My son-in-law ordered the Patty Melt. Cheese burger on toasted swirl rye bread thousand island dressing and choice of cheese. He asked for it to be lightly toasted not too hard. He has braces. It seemed like a simple request but I guess it was too difficult for the cook. I ordered the Ensenada Chicken Platter. Can you say Yuck because I can! I won't be ordering that again.chicken tasted like it had been defrosted in the microwave and partially cooked or freezer burned. I ordered it on the recommendation of our wait person. Next. My daughter ordered the sautéed 'Shroom Burger. No complaints. It was excellent! Hubby ordered the Southwest Grilled Chicken Salad. He said "Excellent! He would definitely order again. Little one ate a little bit of everyone's food and some of the appetizer. Which was house made chips and onion dip. He loved them! They are known for their milk shakes. Son-in-law ordered a milk shake which he said was very good. He is somewhat of an expert on shakes, self taught.
(3)Chris B.
We decided to visit this Red Robin on vacation because we had a gift card. We love Red Robin as a general rule, so in a resort area, we went in thinking it would not live up to other franchises we had visited. Boy, we were wrong. This place was fantastic. Out waitress was super nice, the food was delicious, and we would definitely go back. Make sure to try the freckled lemonade!
(4)Eddie M.
The burger was AWESOME! They have lived up to their name! Great Burger!
(5)Timmy K.
Red Robin Serves up some good burgers! Our party entered RR on a Tuesday evening in September, the place didn't look too crowded. When we walked in no one acknowledged our presence until finally a 'hostess' with the energy level of a slug showed us to a table after seating the group that had showed up after us(?) I was expecting a terrible service experience at this point... Travis (energetic ,funny,well spoken) showed up as our waiter and turned my opinion around quickly! The food was good, but I do believe Travis was the difference between a terrible 'service' experience and a great 'service' experience!
(3)C L.
I was very impressed with RR on this visit. Staff was really nice/attentive, and the food was tasty. I got my burger wrapped in lettuce (rather than a bun) which was very fresh and crispy - and a perfect way to enjoy a burger gluten free! Fries were typical (good) and the mint brownie shake was a nice dessert. I would come back, as this RR was more than I had expected.
(4)Amy H.
GREAT GLUTEN FREE. The have a large allergy menu. Unfortunately its in a binder and it says you can have the bacon burger with GF BUN.... But there are NO descriptions on the allergy menu. Not to big a deal but odd. They make a major point of separating GF food and regular in the making and serving which is reassuring. The exception is their fries are not in a dedicated frier. If you are über sensitive this could be an issue. The kids GF kids burger was nothing special, plenty of fruit and veggie sides which was nice. THE GF bacon burger was really really good. The traditional burger my husband had (GF) was " meh" for some reason. The steak fries and the sweet potato fries were yummy. The hard cider they serve was great with the burger ( Angry Orchard I think it was)
(4)Robin S.
We went again for a second time in a month having great service and food last time. Yesterday we were first seated in a booth by the window. We asked to have the blinds drawn as the hot sun was streaming in. Then we had to move as the a/c was cold and blowing. Our waiter asked for our drink order and we were informed that there was no draft beer as the lines or compressor were broken and had been for over a week. We asked to see the manager for a bottled beer at same price. After 10 minutes we finally were granted a free sauce on one burger. We ordered the smaller burger, no flavor, mine was burned. Another manager finally came by and offered to replace it. I have had better at fast food chains. If we ever go back we will not order The Red's Tavern Double burger. And to the waitstaff "don't squat or sit at the table with your customers"
(2)Drew L.
I have been to this location twice within the past month. The menu is pretty much the same as the locations in NC and California. Red Robin is consistent in that you can pretty much have your favorite menu items no matter where you are. There is nothing surprising in that aspect. The food is good but certainly not anything to rave about. It's a burger and fries place. The problem here is the service. It's not good. Our server was Michael and I got the impression from the time we were seated that he was not happy to have another table. We experienced unreasonable long waits for drinks, appetizers and our burgers. In the time between the long waits, we didn't see our server at the table. That was disappointing because we needed more drinks, etc. A retaurant like this is not going to wow you with their menu. It doesn't change. These places have to wow you with good service and friendly servers who make you want to come back. That didn't happen for us either time. I went along with Red Robin the second time because my friends like Big Bleu Burger. I won't be talked into it as easily next time.
(2)Joseph G.
Great food! Good service. Had the Bruschetta chicken sandwich which had an excellent balance of flavors. They were chintzy on the Bruschetta first but our waiter corrected that. Food could cost less but it's worth it.
(4)Philip A.
Ordered a mushroom swiss. Most tasteless burger ever. Mushrooms were not sauteed, kinda warm. No flavor at all. Wife ordered a bacon cheese burger, was raw as can be. I finished my tasteless burger before my wife got her new burger. It was bland as well. Manager did comp her food, now we will go somewhere else and get good food. First and last time at a red robins.
(1)Robert A.
THe Best as far as fast food burgers go! Very consistent quality and service.
(5)Ellen L.
Love this place for better than fast good. Got the whiskey river chicken sandwich - which was so good. The side of sweet potato fries was yummy with the dipping sauce. Always a go to for lunch when we are in the neighborhood!
(4)Scott G.
Poor service all around. 1 server on a party of 35. Manager did not care, missed orders etc.
(1)Carol A.
Has got to be the cleanest restaurant in Myrtle Beach!! The presentation of the food and the quality of the food is great!! The service is always good and friendly! I always know I will have a good meal with my family when Im here!!!
(5)Phil M.
This place is Awesome !!!! My most favorite, I was so excited to find them here. I had them back home in Colorado and truly missed it. Try the A-1 pepercorn burger... It's the best !!!
(5)Russell G.
Love the Royal Red Robin Burger! Good onion rings and steak fries! Food comes in a small basket, so there's hardly any room for ketchup. But overall good place to eat!
(4)Lauren S.
love Red Robin! this is definitely a favorite. the food & prices are fantastic, the drinks are great - but the best part of this place is the SERVICE. Drew & Phil (both managers) are fantastic and the servers are always happy to get anything you need/want/think about. gogogo!
(5)Michael C.
Great burgers with many choices. They are kind of pricy but you get what you pay for.
(5)Joel F.
Food is very good but never had to wait an hour for a grilled chicken salad before. The waitress is only been by enough the manager refilled my wifes drink.
(2)Phil M.
Amazing dinner, service was fast and quality. Food was very tasty and cooked to perfection. The atmosphere was great, sports on the tv and good music. The endless fries is one of the best parts of the whole restaurant. I will definitely come back and suggest this location to my friends.
(5)Lauren K.
Oh whata great experience! This was the first time going to this restaurant. To begin we was seated fast. Our waitress answered all our questions (THANK YOU), and our food was absolutely wonderful. She kept our drinks filled. My husband's fried filled and we left extremely satisfied. Can't wait to try again.
(5)David F.
Always awesome food at Red Robin! They have a new menu with great new options. As a local I love to come here often & if there's a wait the bar staff can be just as quick and good as the restaurant area. Must try the South Charm Burger and add Bleu cheese!
(5)Jennifer L.
We really enjoyed the food here. This was our first time but hopefully not the last. Need to build one in Hickory, NC. We both had burgers and fries. I had the freckled lemonade which was amazing. The only reason I'm only giving 4 stars is because our server was slow. She was very nice just slow.
(4)Dana F.
Cannot say enough good things about Red Robin. I LOVE the food but the service at this location is amazing. I always sit in the bar area because Matt is friendly and personable. He makes the experience even better. There is also another gentleman working in the bar area who is the most upbeat, friendly guy I've seen. What a pleasant environment to enjoy lunch or dinner. Oh, and, the burgers are out of this world! Ps: ask for garlic parm fries!!!!
(5)Karen M.
Great burgers, good service. Been there twice in the last few weeks. Quick and reasonable prices. Had the same burger both times...
(3)Terry S.
Was in MB with friends the 22 of Nov. We decided on RR as a what the heck, let's go. Our server was BS.. Made the whole time there worthwhile,, would recommend you ask for BS anytime you go,, quick service great personality,, fun to joke with,, the only reason I would return to this RR is because BS rocked.......
(4)Jose V.
Super delicious the burgers are one of my favs that's I've eaten in awhile. And the service was pretty good can't complain. Really enjoy my time here and its very close to the beach. The prices are decent. Its a cool place to go out with your buddy or a date.
(4)Caroleigh N.
Hmrph I know what you are thinking, another chain restaurant review; however, let's face it, vacation ultimately forces you into a chain restaurant because you're too hungry to search for something else and you just really want your cheeseburger. Came here with my family on a Wednesday at the end of August around 6 P.M. There was no wait, thank goodness because I was starving after being trapped at Broadway in the rain. Server was very friendly, but a bit slow at times. Burger was juicy and good. Fries were piping hot and delicious. Fiance ordered the new pumpkin pie milkshake and it was to die for, seriously so good. This place just really hit the spot, my home Red Robin location never disappoints either.
(4)Jason T.
Classic Red Robin fare with the slowest service ever. Though the place was mostly empty and plenty of servers we sat and waited for every request. They brought a pre basket of fries for a table of eight people that maybe had 16 fries total. This store is alive only because they are surviving from the reputation of stores with the same name. Too bad.
(2)Jim J.
We eat here couple of times every year.Very expensive burgers and always good only this time it was not as good as expected,my uberburger was all wet and I did not really enjoyed it.
(3)Ryan F.
So the start on my first Red Robin experience. Couldn't get a seat. Not because they were that busy because once we got in there were a lit of empty tables. So I am thinking understaffed. When we showed up were told 20-30 min wait. Ok not great but the family voted that we would wait it out. So we began our wait outside, we were the only ones sittting outside. When enough space opened up to come sit and wait inside we moved on in. Now as our time got close a party of 5 walked up, said they had been waiting outside and had missed their names being called. The hostess stood strong at first, and told them they would have to go back on the list. Good job, but then one of the mother's started complaining about how its not fair they missed their call and they have kids and what ever else she said. Well the hostess caved and bumpes everyone back a few spots to support moving this party of five in. Now I'm sorry but that is not right and when we spoke with the manager he did nothing to correct the issuse. So even with the good service we got from our waiter and the food was pretty good. I am unsure if I will be eating at Red Robin again. $54.00 is a lot for 4 bugeres and 4 waters and a small stack of rings to not be treated fairly. Or at least have the manager check on us during our meal and apologize but maybe my customer service skills are just better than Red Robins...
(2)Allison B.
can't tell you about their food...when our 10 min. wait for a table turned into 25 we left...staff seemed uninterested and pokie...
(1)Kenny S.
The food was great. Great service from our waiter Rick. He was on top of it. I would definitely go there again.
(4)Britney F.
Well the food was just ok...nothing great. The service was terrible ! We were sitting at our table for MORE than 20 minutes before our waitress even took our drink order! Took another 30 minutes after that before our food arrived. We had "bottomless" fries and it took forever to get a refill on those. I could understand if the place was busy...but it wasn't. In addition the do not give our military any discount. We will NOT return!
(1)Phil L.
Food was great. Bottomless fries and root beer floats are exceptional. Wait staff were incredible attentive and hilighted all the specials. Soup and wrap combo along with the uber burger were fantastic. Paid on the table tablet so no waiting for wait staff to run the card back. Can't believe people complaining about turning up with 8 people without a reservation and expecting to get seated. Good luck with that.
(4)Sunshine Valerie G.
Love the burger or chicken sandwich that have pineapple on them!! Wish they had not changed their fries..
(4)Larry K.
Management should be fired! Place is half empty and we are having to wait because they don't have staff! Inexcusable! Don't care about how good food may be, they lost me with their stupidity! Fire manager, it is his fault!
(1)Shana B.
I visited Red Robin on April 15,2014 @ 3:30 exactly. We had to wait 15mins to be seated. But that wasnt the bad part. After being seated we waited an hour for our food. Well thats was unacceptable. I am a Executive Chef in Charleston S.C. I was on vacation and took my kids here to eat. I was discriminate against in this place bc I am a black female. I watch everyone else get their food before my family and they sat down after us. I was livid at this fact and asked to see a manager well the manager never came and I spent 77.15 on cold fries and food. Needless to say I will never eat here again. They are rude,unprofessional and racist.
(1)Allen R.
Food was great. Happy they offer the healthier option with broccoli. Server was very friendly and efficient. But restaurant had a dozen empty tables with a lobby full of people waiting for 20 minutes.
(4)Ellen L.
Love this place for better than fast good. Got the whiskey river chicken sandwich - which was so good. The side of sweet potato fries was yummy with the dipping sauce. Always a go to for lunch when we are in the neighborhood!
(4)Scott G.
Poor service all around. 1 server on a party of 35. Manager did not care, missed orders etc.
(1)Carol A.
Has got to be the cleanest restaurant in Myrtle Beach!! The presentation of the food and the quality of the food is great!! The service is always good and friendly! I always know I will have a good meal with my family when Im here!!!
(5)Beth H.
July 5, 2013 Lunch There was a bit of a wait. Not more than 10 minutes. There were four adults and one child in our party. This Red Robin is located at the Coastal Grand Mall. There is plenty of parking. We were seated at three tables pushed together. You know how they never fit together evenly. Hate that! There must be a better way. This is a burger place. My son-in-law ordered the Patty Melt. Cheese burger on toasted swirl rye bread thousand island dressing and choice of cheese. He asked for it to be lightly toasted not too hard. He has braces. It seemed like a simple request but I guess it was too difficult for the cook. I ordered the Ensenada Chicken Platter. Can you say Yuck because I can! I won't be ordering that again.chicken tasted like it had been defrosted in the microwave and partially cooked or freezer burned. I ordered it on the recommendation of our wait person. Next. My daughter ordered the sautéed 'Shroom Burger. No complaints. It was excellent! Hubby ordered the Southwest Grilled Chicken Salad. He said "Excellent! He would definitely order again. Little one ate a little bit of everyone's food and some of the appetizer. Which was house made chips and onion dip. He loved them! They are known for their milk shakes. Son-in-law ordered a milk shake which he said was very good. He is somewhat of an expert on shakes, self taught.
(3)Chris B.
We decided to visit this Red Robin on vacation because we had a gift card. We love Red Robin as a general rule, so in a resort area, we went in thinking it would not live up to other franchises we had visited. Boy, we were wrong. This place was fantastic. Out waitress was super nice, the food was delicious, and we would definitely go back. Make sure to try the freckled lemonade!
(4)Eddie M.
The burger was AWESOME! They have lived up to their name! Great Burger!
(5)Timmy K.
Red Robin Serves up some good burgers! Our party entered RR on a Tuesday evening in September, the place didn't look too crowded. When we walked in no one acknowledged our presence until finally a 'hostess' with the energy level of a slug showed us to a table after seating the group that had showed up after us(?) I was expecting a terrible service experience at this point... Travis (energetic ,funny,well spoken) showed up as our waiter and turned my opinion around quickly! The food was good, but I do believe Travis was the difference between a terrible 'service' experience and a great 'service' experience!
(3)Amy H.
GREAT GLUTEN FREE. The have a large allergy menu. Unfortunately its in a binder and it says you can have the bacon burger with GF BUN.... But there are NO descriptions on the allergy menu. Not to big a deal but odd. They make a major point of separating GF food and regular in the making and serving which is reassuring. The exception is their fries are not in a dedicated frier. If you are über sensitive this could be an issue. The kids GF kids burger was nothing special, plenty of fruit and veggie sides which was nice. THE GF bacon burger was really really good. The traditional burger my husband had (GF) was " meh" for some reason. The steak fries and the sweet potato fries were yummy. The hard cider they serve was great with the burger ( Angry Orchard I think it was)
(4)Robin S.
We went again for a second time in a month having great service and food last time. Yesterday we were first seated in a booth by the window. We asked to have the blinds drawn as the hot sun was streaming in. Then we had to move as the a/c was cold and blowing. Our waiter asked for our drink order and we were informed that there was no draft beer as the lines or compressor were broken and had been for over a week. We asked to see the manager for a bottled beer at same price. After 10 minutes we finally were granted a free sauce on one burger. We ordered the smaller burger, no flavor, mine was burned. Another manager finally came by and offered to replace it. I have had better at fast food chains. If we ever go back we will not order The Red's Tavern Double burger. And to the waitstaff "don't squat or sit at the table with your customers"
(2)Drew L.
I have been to this location twice within the past month. The menu is pretty much the same as the locations in NC and California. Red Robin is consistent in that you can pretty much have your favorite menu items no matter where you are. There is nothing surprising in that aspect. The food is good but certainly not anything to rave about. It's a burger and fries place. The problem here is the service. It's not good. Our server was Michael and I got the impression from the time we were seated that he was not happy to have another table. We experienced unreasonable long waits for drinks, appetizers and our burgers. In the time between the long waits, we didn't see our server at the table. That was disappointing because we needed more drinks, etc. A retaurant like this is not going to wow you with their menu. It doesn't change. These places have to wow you with good service and friendly servers who make you want to come back. That didn't happen for us either time. I went along with Red Robin the second time because my friends like Big Bleu Burger. I won't be talked into it as easily next time.
(2)Joseph G.
Great food! Good service. Had the Bruschetta chicken sandwich which had an excellent balance of flavors. They were chintzy on the Bruschetta first but our waiter corrected that. Food could cost less but it's worth it.
(4)C L.
I was very impressed with RR on this visit. Staff was really nice/attentive, and the food was tasty. I got my burger wrapped in lettuce (rather than a bun) which was very fresh and crispy - and a perfect way to enjoy a burger gluten free! Fries were typical (good) and the mint brownie shake was a nice dessert. I would come back, as this RR was more than I had expected.
(4)Philip A.
Ordered a mushroom swiss. Most tasteless burger ever. Mushrooms were not sauteed, kinda warm. No flavor at all. Wife ordered a bacon cheese burger, was raw as can be. I finished my tasteless burger before my wife got her new burger. It was bland as well. Manager did comp her food, now we will go somewhere else and get good food. First and last time at a red robins.
(1)Robert A.
THe Best as far as fast food burgers go! Very consistent quality and service.
(5)Phil M.
This place is Awesome !!!! My most favorite, I was so excited to find them here. I had them back home in Colorado and truly missed it. Try the A-1 pepercorn burger... It's the best !!!
(5)Russell G.
Love the Royal Red Robin Burger! Good onion rings and steak fries! Food comes in a small basket, so there's hardly any room for ketchup. But overall good place to eat!
(4)Lauren S.
love Red Robin! this is definitely a favorite. the food & prices are fantastic, the drinks are great - but the best part of this place is the SERVICE. Drew & Phil (both managers) are fantastic and the servers are always happy to get anything you need/want/think about. gogogo!
(5)Michael C.
Great burgers with many choices. They are kind of pricy but you get what you pay for.
(5)